# Frequently asked questions

## Insurance claims

### Do you work with my insurance company?
Yes. We work with all major New Zealand insurers. Lodge your claim, send us your claim number and we arrange a digital assessment and liaise with your insurer for you.

### Will my insurance cover panel beating?
It depends on your policy. Comprehensive cover usually includes accident damage, less your excess. Check with your insurer. We are happy to help you through the process.

### Can I choose Evoke Bodyworks as my repairer?
In most cases yes. Many insurers let you choose your own repairer. Tell your insurer you would like Evoke Bodyworks to do the repair when you lodge your claim.

### Do I have to pay anything for an insurance repair?
Usually only your policy excess, which is paid to us when you collect your vehicle. Your insurer pays the rest of the agreed repair cost directly.

## Quotes & pricing

### Do you charge for quotes?
No. Consultations and quotes are free. We assess the damage and give you a detailed, itemised quote for the repair.

### Can I get a quote from photos?
Yes, for a guide price. Upload photos through our quote form and we will get back to you. A final quote may need a quick in-person inspection, as some damage is hidden behind panels.

### Do you do private (non-insurance) work?
Absolutely. Many of our customers pay privately for smaller repairs to avoid an insurance excess or claim. We quote private work for free.

## Turnaround & courtesy cars

### How long will my repair take?
Most repairs are completed within 6 days. The exact time depends on the extent of the damage and parts availability, and we will give you an estimate with your quote.

### Do you have a courtesy car service?
Yes. We offer a range of late-model courtesy cars so you can stay on the road while we repair your vehicle. Ask us about availability when you book.

### Will you keep me updated during the repair?
Yes. We keep you informed at each stage and let you know as soon as your vehicle is ready to collect.

## Services & vehicles

### What types of vehicles do you repair?
Cars, SUVs, vans, utes, trucks and campervans.

### Can you fix my car so it passes its WOF?
Yes. We repair rust, structural and body damage that has caused a Warrant of Fitness or Certificate of Fitness failure. Bring us your failure sheet.

### Do I need ADAS recalibration after a repair?
If your vehicle has driver-assistance features like lane-keep assist or auto-braking, recalibration is usually needed after windscreen, bumper or collision repairs near cameras or sensors. We can carry this out as part of your repair.

### Do you restore classic cars?
Yes. We restore classic, vintage and speciality cars, from rust repair and panel fabrication through to full resprays. You can see recent projects on our Restorations page.

### Will the paint match the rest of my car?
Yes. We use paint matching technology to match your factory colour and blend into surrounding panels for an invisible repair.

## Warranty & location

### Is your work guaranteed?
Yes. All work by our team is covered by a lifetime workmanship warranty, and parts come with a one-year manufacturer's guarantee.

### Where are you located?
Our workshop is at 13a Saleyards Road, Ōtāhuhu, Auckland 1062. We serve South Auckland and customers from across the wider Auckland region.

### What are your opening hours?
Monday to Friday 8am–7pm, Saturday 10:30am–2pm, closed Sunday. For accidents after hours, call 021 666 880.